Refund Policy

Thank you for choosing Techyon Digital. We scope every engagement carefully so that refunds are rarely needed, but this page sets out plainly when a refund is due, when it is not, and how to ask for one. It covers all ten of our services. A signed quote or agreement takes precedence over this page for the engagement it covers.

1. Fixed-scope projects

Website design and development, internal tools and custom CRM, and go-to-market strategy.

• Before work begins: if you cancel before any work has started, the amount paid is refunded in full, less any bank or payment-gateway charges and any tax already remitted.
• After work begins: you may cancel at any milestone. Work completed up to that point is charged for at the milestone values in your quote; any amount paid beyond that is refunded. Work in progress on the current milestone is charged pro rata.
• After delivery: once a milestone or the final deliverable has been delivered and approved by you, it is not refundable. Approval includes going live with a site or system, or using a plan we delivered.

2. Monthly retainers

SEO and AI search, Google Business Profile, social media marketing, and performance marketing. A one-off Google Business Profile set-up follows the rule for fixed-scope projects, above.

• Retainers are invoiced monthly in advance. Either side may end a retainer with 30 days' written notice after any minimum term stated in the quote.
• A month in which work has started is not refundable. Any month paid for in advance beyond the notice period is refunded in full.
• Search rankings, reach, follower counts and campaign results depend on many factors outside our control. We report what we did and what changed, every month; we do not refund a retainer because a result was lower than hoped.
• Advertising spend is paid by you to Google, Meta or the platform concerned. It is never held by us and is never refundable by us. Any refund of spend is subject to that platform's own terms.

3. Per-piece and per-batch work

Video editing and UGC content.

• A piece may be cancelled in full before editing or production has started.
• Once a first cut, draft or creator brief has been delivered, that piece is charged for. Revisions within the rounds stated in your quote are included; a piece is not refundable because it needs a revision that is within scope.
• Creator fees, usage rights and products or samples already sent to creators are not refundable once the creator has been engaged.

4. On-demand support

• Blocks of hours: unused hours are refundable in full within 60 days of purchase, less any bank or gateway charges. After 60 days they remain available to use but are not refunded.
• Monthly care plans: the same rule as a retainer, above.
• Per-incident work: charged for once the diagnosis has begun. If we cannot fix the problem, we say so and charge only for the diagnosis, at the rate in your agreement.

5. Not refundable in any service

• Change of mind after approving a design, a plan, a draft or any stage of the work.
• Delays on your side: where work stalls because content, access, approvals or answers we need are not provided. We will remind you, and a project may be paused, but the time already spent is charged for.
• Third-party costs bought on your behalf: domains, hosting, software licences, stock media, fonts, plug-ins, paid tools, creator fees and courier costs.
• Changes by others: problems arising from changes made by you or by another vendor after we handed over, or from platforms and services we do not control.
• Work delivered on time and to the agreed scope, whether or not it produced the commercial result hoped for.

6. How to ask

• Write to us at the email below within 14 days of the issue arising, saying which engagement it concerns and what you are asking for.
• We reply within 7 business days with our decision and the reasons for it.
• An approved refund is paid within 14 business days to the original payment method, in the currency of the original invoice. Bank or gateway charges on the return transfer are deducted.

7. Contact us

Questions about this policy, or a refund request: naman@techyon.digital.

Techyon Digital, Mumbai, Maharashtra, India.